Adobe is closing down service for users in Venezuela in order to adhere to a United States executive order provided in August that prohibits trade with the country. The company sent out an e-mail to customers in Venezuela today to let them understand their accounts would be shut off, and published a assistance document even more describing the choice.
In the document, Adobe describes: “The U.S. Government released Executive Order 13884, the practical effect of which is to restrict practically all transactions and services in between U.S. companies, entities, and individuals in Venezuela. To remain certified with this order, Adobe is shutting down all accounts in Venezuela.”
Users will have till October 28 th to download any content saved in their accounts, and will lose gain access to the next day. To make matters worse, clients won’t be able to get refunds for any purchases or impressive subscriptions, as Adobe states that the executive order calls for “the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.”
The news is not only disastrous to designers and freelancers who depend on the company’s software like Photoshop and Illustrator, however to NGOs and media outlets that will no longer be able to utilize software like InDesign, Acrobat, and Reader. The ban will likewise affect all free services like Behance, Adobe’s portfolio website, which needs a Creative Cloud account.
It’s a regrettable scenario that highlights a drawback of Adobe’s subscription-based model– users lose access to the business’s items immediately as quickly as the choice to pay for them is removed, no matter the length of time they’ve been a client. Adobe says it’ll continue to monitor the US sanctions for more developments, however until then, accounts will remain shut down.
When grabbed remark, an Adobe representative supplied this remark to The Brink: “Due to the recent Executive Order ( Executive Order 13884) regarding ‘blocking’ select activities with the Government of Venezuela, Adobe is presently examining our existing partnerships and contracts with individuals and organizations based on the rule to guarantee we remain compliant. Adobe will continue client and partner support activities permitted under the Executive Order however will pause all activities which are not allowed. We regret any trouble this might cause to customers, as we continue to thoroughly monitor and evaluate the scenario. We will share more details as to how our operations and client activities may be impacted, as those details appear.”
Updated October 7th, 2019, 11: 43 pm ET: This post has been updated with a statement from an Adobe spokesperson.